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OFFICE HOURS

08.30am to 05.00pm - Monday to Friday
09.30am to 03.30pm - Saturday
09.30am to 11.30am - Sunday

IMPORTANT - If arriving outside office hours, please phone prior to arrival to confirm check-in arrangements

ARRIVAL & DEPARTURE TIMES

Check-In 2:00pm
Check-Out 10:00am

Early check-in and/or late check-out at no extra cost may be possible subject to availability.

RATES

Listed rates include accommodation for up to 4 guests.
Additional charge for extra guests (up to 2).
Children under 3 free unless bedding and/or linen required.
All rates are listed in $AUD and are GST inclusive.
Rates may be subject to change without notice.
Bookings secured by deposits will not incur rate increases.
Fresh linen and service clean for stays longer than 9 nights.

BOOKINGS & PAYMENTS

A cleared deposit is required to secure a booking.
Deposits may be paid by cash, cheque or card*.
Bookings cannot be held without a deposit.

Payment of the balance is required in full on check-in.
Balance may be paid by cash or card only.
Cards accepted - Mastercard and Visa (debit & credit).

HIRE

Cots, porta-cots, high chairs, etc available for hire.
Leisure & recreational items also available for hire.
Enquire about costs when you submit a Booking Enquiry.

CANCELLATIONS

Conditions or fees may apply.
See below to view information about our Cancellation Policy.

SEASON POLICY POSITION
Low Season Full refund of deposit paid if booking is cancelled up to 7 days prior to arrival date.
Cancellation fee equivalent to the applicable rate for 2 nights if cancelled 7 days or less prior to arrival date.
Mid Season Full refund of deposit paid if booking is cancelled up to 28 days prior to arrival date.
Cancellation fee equivalent to the applicable rate for 2 nights if cancelled 28 days or less prior to arrival date.
No refund if cancelled 7 days or less prior to arrival date.
High Season

Full refund of deposit paid if booking is cancelled up to 28 days prior to arrival date.
Cancellation fee equivalent to the applicable rate for 2 nights if cancelled 28 days or less prior to arrival date.
No refund if cancelled 7 days or less prior to arrival date.

No Show
All Seasons
No refund in cases where:

- a booking is cancelled on the day arrival is expected
- the guest does not show up on the day arrival is expected
- once the guest has checked in

In all cases, management reserves the right to consider waiving cancellation fees depending upon the guests' circumstances.

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